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STAFF
SAFETY & SECURITY
Are your
staff insured and vetted? YES
Are they insured to
hold keys? YES
Can we trust them
with alarm codes? YES
Are their
credentials thoroughly checked? YES
Are they legal to
work in the UK? YES
Are they registered
with the Home Office? YES
Do you use any domestic staff that are self-employed or
sub-contracted? NEVER
Are all your domestic staff direct employees of the
company? YES
Do you make certain all taxes and national insurance contributions
are paid on behalf of the staff? YES
Do we ever leave money or pay the cleaner directly?
NEVER
PROFESSIONALISM
Will the office
contact me in the event of absence? YES
Are cleaning procedures & product knowledge items with which the
cleaner is familiar? YES
In the event of accidental damage, will the office notify
me? YES
Does the office provide a starter pack that I can read at my
convenience? YES
Do your staff speak
English? YES
Is the initial
quality of service high? YES
Is the
long term quality of service high? YES
Can your staff
wash, dry and iron? YES
Are your
staff discreet? YES
Do you employ a
staff handbook? YES
Does this handbook
state company policy? YES
Does this handbook
outline health and safety procedures? YES
Can we contact the
office at any time? YES
Should we be
unhappy with our cleaner, can you provide us with a replacement?
YES
In the event that
our cleaner is sick or away, will you inform us and provide us with a
substitute? YES
SERVICES
Do you service the
London area? YES
Do you work
nights/Sundays/holidays etc? YES
Do you have
referrals/testimonials? YES
Do I have to sign a
contract? NO
Can I cancel at any
time? YES
Do I
have to pay a cancellation fee? NO
Can I freeze
service if I am away? YES
Will I be charged
for freezing the service? NO
FINANCES
& CONVENIENCE
What is the cost?
£12.00 + VAT PER HOUR
Are there any
hidden costs (i.e. agency fees?) NO
What is the ease of
ordering a service? VERY EASY
How do I pay
? DEBIT
OR CREDIT CARD
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